kicau Terms of Use
When you join kicau, you agree to our terms governing account creation, deposits, withdrawals, gameplay, and dispute resolution. We set out these terms to ensure transparency and fair treatment for every account holder on our platform. Our terms apply to all users accessing kicau's sportsbook, live-dealer tables, slots, and esports markets in supported jurisdictions.
We at kicau operate under the principle that every account holder deserves clear rules, secure transactions, and reliable support. These terms explain your rights and responsibilities when you use kicau, how we handle your data, what happens if a dispute arises, and the conditions under which we may suspend or close your account. By creating an account on kicau, you confirm that you have read and accepted these terms.
This page covers account eligibility, deposits and withdrawals, bonus terms, market rules, and our dispute resolution process. For specific questions about your account or our policies, contact our support team via live chat, email, or in-app messaging.
Account Eligibility & Registration on kicau
To create an account on kicau, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We do not permit registration from users in jurisdictions where online gaming or sportsbook services are prohibited by local law. You are responsible for verifying that your use of kicau complies with your own jurisdiction's law.
When you register on kicau, you provide your full name, date of birth, email address, and phone number. This information must be accurate and current. We use this data to verify your identity during KYC (Know Your Customer) review and to contact you regarding your account. If you provide false or misleading information, we reserve the right to suspend or close your account and forfeit any balance.
Each person may hold only one active account on kicau. If we detect multiple accounts registered to the same individual, we will close all but one and may forfeit balances associated with duplicate accounts. Account sharing—allowing another person to use your login credentials—is prohibited and may result in account closure and forfeiture of funds.
Deposits, Withdrawals & Payment Terms on kicau
We at kicau accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits are processed by the payment provider; we do not hold or delay deposits once received. Your account balance updates once the payment provider confirms the transaction. Minimum deposit amounts vary by payment method; these are displayed during the deposit process on kicau.
Withdrawal requests on kicau are subject to a compliance review window of 2 to 5 business days. We process withdrawals only to payment methods and accounts you have previously used for deposits. If you request a withdrawal to a new account or payment method, we may request additional verification. Once approved, we send your funds to the payment provider; processing times by the provider vary from 1 to 3 additional business days depending on the institution.
We reserve the right to refuse or delay a withdrawal if we suspect fraudulent activity, if your account is under investigation, or if you have violated our terms. If a withdrawal is refused, we will notify you of the reason and the steps you can take to resolve the issue. Disputed withdrawals are handled by our compliance team; typical resolution time is 5 to 10 business days.
KYC Verification & Account Security on kicau
Before you can withdraw funds from kicau, your account must pass KYC verification. We require a valid identity document (KTP, passport, or driver's licence), proof of address (utility bill or government letter dated within 3 months), and a selfie holding your ID. You upload these documents via the Verification section in your account settings on kicau.
Our compliance team reviews submissions during business hours (Monday–Friday, 09:00–18:00 Jakarta time). Verification typically completes within 24 to 48 hours. If documents are rejected due to poor quality, expiration, or mismatched information, we notify you and allow resubmission. During Idul Fitri, Idul Adha, Imlek, or Nyepi holidays, verification processing may extend by 1 to 2 business days.
We at kicau protect your account through encryption, secure password protocols, and restricted access controls. You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact support immediately. We recommend enabling two-factor authentication (2FA) via SMS or email for added security.
Gameplay Rules & Market Terms on kicau
When you engage with markets on kicau—whether sportsbook, live-dealer tables, or slots—you agree to the specific rules and terms for each game or market. These rules are displayed before you engage and cover how outcomes are determined, what constitutes a valid engagement, and how disputes are resolved. For live-dealer games (blackjack, roulette, Dragon Tiger, Sic Bo), the dealer's actions and the game outcome are final once the round concludes.
Sportsbook markets on kicau resolve based on official sources—Liga 1 results from the official league, Piala AFF results from the official tournament, MotoGP results from the official governing body. If an official result is amended or corrected after market settlement, we do not re-settle the market; the original settlement stands. If a match is postponed or cancelled, markets are voided or rolled forward depending on the market terms.
Slot games on kicau (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are run-by-run; each spin or round is independent. Payouts are determined by each game's algorithm, which is regularly audited for fairness. We do not offer refunds for losses on slots or any other game category on kicau.
We at kicau enforce our terms consistently and fairly, and we resolve disputes through documented review of session records and official sources.
Dispute Resolution & Support on kicau
If you believe a market was settled incorrectly, a bet did not register, or you experienced a technical issue on kicau, contact our support team with your session ID, market details, and a description of the issue. Our team reviews session logs, official results, and game records to investigate. Disputes typically resolve within 5 to 10 business days. If we determine an error occurred, we apply a credit to your account or reverse the position as appropriate.
We at kicau operate support channels via live chat (Monday–Friday, 09:00–18:00 Jakarta time), email (24/7), and in-app messaging (24/7). Live chat typically responds within subject to verification during business hours. Email responses arrive within 24 to 48 hours. For urgent issues, live chat is the fastest option. If a dispute cannot be resolved through standard support, we escalate it to our compliance team for formal review.
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Contact support with your issue
Provide your session ID, market details, and a clear description of the problem.
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Our team investigates
We review session logs, official results, and game records to determine what happened.
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Resolution is applied
If an error is confirmed, we credit your account or reverse the position.
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You are notified
We inform you of the outcome and any action taken on your account.
Account Suspension & Closure on kicau
We at kicau reserve the right to suspend or close your account if you violate our terms, engage in fraudulent activity, provide false information, or breach local law. Reasons for suspension include but are not limited to: multiple account registration, account sharing, use of automated tools or bots, collusion with other users, or suspected money laundering.
If your account is suspended, we will notify you of the reason and any steps you can take to appeal. During suspension, you cannot access your account or withdraw funds. If the suspension is permanent, any balance in your account may be forfeited. We will not reinstate permanently closed accounts.
These terms are effective as of the date you create your account on kicau and remain in effect for as long as your account is active. We reserve the right to update these terms at any time. Changes are effective immediately upon posting to kicau. Your continued use of kicau after changes are posted constitutes acceptance of the updated terms. If you do not agree with any changes, you may close your account.
Jurisdiction & Legal Notice
Our services on kicau are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sportsbook services are prohibited. You are responsible for verifying that your access and use of kicau comply with your own jurisdiction's law. If you are unsure whether kicau is available in your location, contact our support team before registering.
These terms are governed by the laws of the jurisdiction in which kicau operates. Any disputes arising from your use of kicau are subject to the dispute resolution process outlined in these terms. We do not accept liability for losses resulting from your use of kicau, technical failures, or events beyond our control. Your use of kicau is at your own risk.
For questions about these terms or our policies, contact our support team via live chat, email, or in-app messaging on kicau. We are here to help clarify any aspect of our terms and to assist with account, payment, or gameplay questions. Thank you for using kicau.