kicau Platform Privacy Notice

This page describes what we collect when you use kicau and how we keep that data protected. We at kicau collect personal information only to operate your account, process payments, comply with legal obligations, and provide customer support. Our privacy commitments apply to all users of kicau across supported jurisdictions.

We understand that your privacy matters. Our data practices are designed around transparency, minimal collection, and secure storage. When you sign up on kicau, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or contact our support team, we collect only the information necessary for those functions. We do not sell personal data to third parties, nor do we use it for marketing outside our platform.

If you have questions about how we handle your data on kicau, this notice explains our practices. For specific requests—such as accessing or deleting your data—contact our support team via live chat or email.

What We Collect on kicau

We at kicau collect the following types of information:

Identity & contact data: When you register, we collect your full name, email address, and phone number. This is required to create and verify your account.
Verification documents: Before you can withdraw, we collect a copy of your identity document (KTP, passport, or driver's licence), proof of address, and a selfie for KYC compliance. We store these securely and retain them for the duration of your account plus 7 years for regulatory purposes.
Payment information: We collect details of your payment methods (e.g., your e-wallet ID or bank account identifier) to process deposits and withdrawals. We do not store full card numbers or full bank account details—only tokenised references.
Transaction history: We record every deposit, withdrawal, and game activity on your account for audit trails and dispute resolution.
Device & browser data: We collect your IP address, device type, browser type, and approximate location (country/city level) to detect fraud and improve service reliability.
Support records: If you contact our team, we record the date, time, subject, and resolution of your inquiry for quality assurance and future reference.

How We Use Your Data on kicau

We at kicau use your data for the following purposes:

Account operation: We use your name, email, and phone to maintain your account, send important notifications (e.g., login alerts, withdrawal confirmations), and help you recover access if you lose your password.
Payment processing: Your payment details are used to process deposits and withdrawals. We share tokenised data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete transactions.
Compliance & fraud prevention: We use your verification documents and transaction history to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We also use this data to detect and prevent fraud, money laundering, and account takeover attempts.
Customer support: We use your account history and support records to respond to queries and resolve disputes quickly.
Service improvement: We analyse de-identified usage patterns to improve platform performance, user experience, and game reliability across kicau.

Data retention: We retain your account data for as long as your account is active. After you close your account or go inactive for 3 years, we delete personal data within 90 days, except where we must retain records for legal or tax purposes (up to 7 years).

Third-Party Processors & Data Sharing

We at kicau do not sell personal data. However, we share data with third parties only as necessary to operate the platform:

Payment processors: We share your payment method and transaction data with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank to process deposits and withdrawals securely.
Verification service providers: For document verification, we may use third-party identity verification services that check your ID and address against official databases.
Fraud prevention partners: We may share transaction patterns and device data with fraud-detection services to protect all kicau users against fraudulent activity.
Legal & regulatory bodies: If required by law, court order, or regulatory authority in your jurisdiction or ours, we will disclose personal data to comply with legal obligations.

All third parties are contractually bound to keep your data confidential and use it only for the purpose we specify. Our contracts include data protection clauses that meet or exceed local privacy standards. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed on servers located outside Indonesia; we maintain equivalent security standards regardless of storage location.

How We Protect Your Data on kicau

We at kicau use industry-standard security measures to protect your personal data:

Encryption: All data in transit between your device and our servers uses HTTPS encryption. Sensitive data at rest (such as payment details) is encrypted using AES-256 or equivalent.
Access controls: Only authorised kicau staff members can access personal data, and only for specific job functions. Access is logged and monitored.
Regular audits: We conduct regular security audits and penetration tests to identify and fix vulnerabilities.
Backup & disaster recovery: We maintain encrypted backups of your data. In case of system failure, we can restore your account and transaction history.

Despite our efforts, no security system is non-specific info secure. If you suspect unauthorised access to your kicau account, change your password immediately and contact our support team. We will investigate and assist with account recovery if needed.

We at kicau are committed to transparent data practices and protecting your privacy across all interactions with our platform.

kicau team

Cookies & Tracking on kicau

We at kicau use cookies and similar tracking technologies to enhance your user experience. Our cookies serve the following purposes:

Session cookies: These keep you logged in during your session on kicau. They expire when you close your browser.
Preference cookies: We store your language preference, theme (light/dark), and other display settings so you do not have to reset them each time.
Analytics cookies: We use Google Analytics to understand how users navigate kicau and identify technical issues. Analytics data is de-identified and aggregated.
Fraud prevention cookies: We use cookies to track suspicious patterns and prevent account takeovers and fraud.

Most browsers allow you to decline cookies or notify you when a cookie is sent. However, blocking cookies may impair your ability to use kicau—for instance, you may not remain logged in, or your preferences will not be saved. We recommend allowing cookies for optimal experience on kicau.

Your Rights & Data Access on kicau

We at kicau respect your rights to your personal data. Depending on your jurisdiction, you may have the following rights:

Access: You can request a copy of all personal data we hold about you. We will provide it in a portable format within 30 days of your request.
Correction: If your data is inaccurate, you can request that we update it (e.g., if your address has changed or your phone number is wrong).
Deletion: You can request deletion of your account and associated data, subject to legal retention requirements (e.g., AML records).
Objection: You can object to processing of your data for certain purposes, though this may affect your ability to use kicau.
Data portability: You can request that we transfer your data to another service provider in a structured format.

To exercise any of these rights, contact our support team via live chat, email, or in-app messaging. Include your full name, account email, and a description of your request. We will verify your identity and respond within 30 days (or longer if permitted by law). Some requests may require additional verification or may be subject to legal exceptions.

Contact Us About Privacy on kicau

If you have questions or concerns about our privacy practices on kicau, contact our support team:

Live chat: Available Monday–Friday, 09:00–18:00 Jakarta time. Select "Privacy" as your issue type.
Email: Send your inquiry to our support team. Responses typically arrive within 24 to 48 hours.
In-app messaging: Submit a privacy inquiry through your kicau account dashboard. We respond during business hours or the next available window.

This privacy notice applies to all users of kicau in supported jurisdictions. We may update this notice periodically to reflect changes in our practices or legal requirements. Significant changes will be announced on kicau or via email to active account holders. Your continued use of kicau after an update constitutes acceptance of the revised notice.

We at kicau are committed to protecting your privacy while delivering a secure and transparent gaming and sportsbook platform. If you choose to engage with kicau, we will handle your personal data with care, integrity, and compliance with applicable law.