kicau Account Settings – Live Dealer Studio with HD Tables

Account security and transparency are central to how we operate on kicau. Every setting change is logged, and you can review your account activity at any time. Whether you are managing your DANA, e-wallet, mobile banking, or local payment wallet link, updating your email address, or checking the status of a withdrawal request, the Account Settings section gives you full visibility and control.

Profile & Personal Information on kicau

The Profile section in your kicau Account Settings displays your registered name, email address, phone number, and date of birth. You can update your email and phone number at any time; changes take effect immediately. If you change your email, kicau sends a verification link to your new address—click it to confirm the change. Your phone number is used for account recovery and optional two-factor authentication (2FA).

Your registered name must match your identity document (KTP, passport, or driver's license) for withdrawal purposes. If your legal name changes, contact our support team with documentation so we can update your account. Name changes require verification and may delay withdrawals until the update is confirmed, so plan ahead if you anticipate a legal name change.

Your account status badge appears next to your username—it shows whether you are Unverified, Verified, or flagged for review. Unverified accounts can deposit and play, but withdrawals are blocked until you complete KYC (Know Your Customer) verification. Verified accounts have full access to all features. If your account is flagged for review, a support message will explain why and what documents or information we need from you.

Two-factor authentication (2FA) is optional but recommended. Enable it in the Security section to add an extra layer of protection. Once enabled, you will receive a code via SMS or email each time you log in from a new device. This prevents unauthorised access even if someone obtains your password.

Payment Methods & Wallet Management

The Payment Methods section on kicau lets you link and manage your deposit and withdrawal accounts. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. You can link multiple payment methods to your kicau account, but withdrawals must go to the same account you used for your most recent deposit—this is a standard anti-fraud measure.

To add a new payment method, navigate to Payment Methods, select the provider (e.g., mobile banking), and follow the linking process. Most e-wallets require you to confirm a small test transaction; kicau will credit this back to your account once verified. Bank accounts require your account number and bank code; verification typically takes 1 to 2 business days. Once verified, the payment method appears as "Active" and you can use it for deposits and withdrawals.

Your payment methods on kicau are encrypted and stored securely. We never display your full account number or card details after initial verification.

If you want to remove a payment method, you can do so from the Payment Methods panel. Removing a method does not affect past transactions—your deposit and withdrawal history remains intact. However, you cannot withdraw to a payment method that is no longer linked to your account. If you remove your only active payment method, you will need to add a new one before you can request a withdrawal.

KYC Verification & Document Upload

KYC verification on kicau requires three documents: a valid identity document (KTP, passport, or driver's license), proof of address (utility bill, bank statement, or government letter dated within the last 3 months), and a selfie holding your identity document. Upload these via the Verification section in Account Settings. Our compliance team reviews submissions during business hours and typically responds within 24 to 48 hours.

If your documents are rejected, kicau sends a notification explaining why—common reasons include poor image quality, expired documents, or mismatched names. You can resubmit corrected documents immediately. If you have questions about what documents are acceptable, contact our support team via live chat; they can advise you before you upload.

Once verified, your account status changes to "Verified" and you can withdraw funds. Verification is a one-time process; you do not need to re-verify unless you change your registered name or address. During Idul Fitri, Idul Adha, Imlek, or Nyepi holidays, verification processing may be delayed by 1 to 2 days, but submissions are still accepted.

Transaction History & Account Activity

The Transaction History section on kicau displays all your deposits, withdrawals, and live-table activity. Each entry shows the date, time, amount, payment method, and status (Completed, Pending, or Failed). You can filter by transaction type or date range to find specific entries. This history is useful for reconciling your account balance or reviewing past activity.

1. Deposits

   Show all funds transferred into your kicau account, including the payment method and confirmation status.

2. Withdrawals

   List all withdrawal requests, including pending reviews, approved transfers, and completed payouts to your linked account.

3. Game activity

   Show live-table sessions, slot spins, and sportsbook bets placed during your account lifetime.

4. Account adjustments

   Display any manual credits, dispute resolutions, or promotional adjustments applied to your balance.

If you spot a transaction you do not recognise or believe is incorrect, contact support immediately with the transaction ID and a description of the issue. Our team will investigate and provide a resolution. Disputes are typically resolved within 5 to 10 business days, depending on the complexity and whether a payment provider needs to be involved.

Managing Withdrawal Requests

To request a withdrawal on kicau, navigate to the Withdrawals section, enter the amount, and select your linked payment method. The system checks that your account is verified and that you have sufficient balance. Once submitted, your withdrawal enters a "Pending Review" state. Our compliance team reviews the request to ensure it complies with our terms and anti-fraud policies. This review typically takes 2 to 5 business days.

During the review window, you can cancel your withdrawal request if you change your mind. Once the review is complete and approved, the withdrawal is sent to your payment provider. Processing by the provider (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank) can add 1 to 3 additional business days. You will receive a notification when the funds arrive in your account.

If your withdrawal is rejected during review, kicau sends a notification explaining the reason. Common reasons include unverified account status, suspicious activity patterns, or incomplete KYC documents. You can address the issue and resubmit your withdrawal request. If you believe the rejection is in error, escalate the issue to our support team with your withdrawal ID and any relevant documentation.

Security & Privacy Preferences

The Security section on kicau lets you manage your password, enable two-factor authentication, and review active login sessions. Change your password regularly—use a combination of uppercase, lowercase, numbers, and special characters for standard security practices. If you suspect your password has been compromised, change it immediately and contact support if you notice unauthorised activity.

Active Sessions shows all devices currently logged into your kicau account. If you see a session you do not recognise, you can log it out remotely from this panel. This is useful if you have shared a device or suspect someone else has accessed your account. After logging out a session, you will need to log in again on that device.

Privacy settings on kicau control whether your account appears in leaderboards or public game feeds. By default, your account is private—only you can see your activity. You can opt into public visibility if you wish, but this is entirely optional and does not affect your gameplay or account security.

Contacting Support from Account Settings

The Support section in your kicau Account Settings provides direct access to live chat, email, and in-app messaging. Use live chat for urgent issues—login problems, payment delays, or technical errors during gameplay. Live chat is available during business hours (Monday–Friday, 09:00–18:00 Jakarta time) and typically responds within subject to verification. Outside business hours, your message is queued and answered the next business day.

Email support is available 24/7. Send detailed descriptions of your issue, including your account username, the date and time of the problem, and any relevant transaction IDs or session IDs. Email responses typically arrive within 24 to 48 hours. In-app messaging is a hye-walletd option—you can send a message anytime, and our team responds during business hours or the next available window.

If you are locked out of your account or cannot access your email, contact support immediately with your username and phone number. Our team can verify your identity and help you regain access. Account recovery typically takes 24 to 48 hours, depending on the verification method required. During Piala AFF, Liga 1 matchdays, or other high-traffic periods, response times may be slightly longer, but we prioritise account recovery requests.

Account Closure & Data Retention

If you decide to close your kicau account, you can request closure via the Account Settings panel. Before closure, ensure your account balance is zero—withdraw any remaining funds or contact support to process a final payout. Once your account is closed, you cannot log in or access your history. However, kicau retains your account data for compliance and dispute-resolution purposes, typically for 7 years after closure.

Account closure is permanent and cannot be reversed. If you want to return to kicau later, you will need to create a new account. Your old username and email address will be available for reuse after a 30-day waiting period. If you have outstanding disputes or pending withdrawals, closure is delayed until those issues are resolved.

Your kicau Account Settings are designed to give you full control and transparency over your account. Whether you are managing payments from Jakarta, Surabaya, Bandung, Medan, or Semarang, updating your security settings, or tracking your transaction history, every tool is accessible from one central dashboard. If you have questions about any setting or feature, our multilingual support team is ready to help via live chat, email, or in-app messaging.